Encrypted at Every Step
All data transmitted between your device and the nova88in Platform is protected by TLS encryption. Sensitive account and payment data is also encrypted at rest within our secure infrastructure.
This Policy explains what personal data nova88in collects from Malaysian players, why we collect it, how it is processed and stored, and the choices available to you regarding your information.
Effective Date: 1 January 2026Nova88in ("the Platform", "we", "us", "our") operates the online casino and sports betting website accessible at nova88in.cam and associated mobile interfaces. In the course of delivering these services to players across Malaysia — including those in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, and Shah Alam — nova88in collects and processes certain categories of personal data.
This Privacy Policy ("Policy") sets out how nova88in handles personal data in connection with account registration, identity verification, payment processing, customer support, responsible gambling operations, and Platform improvement activities. It also describes the rights available to Players with respect to their personal information.
This Policy forms part of the nova88in Terms & Conditions, available at nova88in.cam/terms-conditions. Players are encouraged to read both documents together. If you do not agree with any aspect of this Policy, please discontinue use of the Platform and contact our support team to request account closure.
The following terms carry the meanings set out below throughout this Policy:
Nova88in collects only the data that is reasonably necessary to provide its services, comply with applicable requirements, and maintain the integrity of the Platform. The categories of data collected are as follows:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, nationality, government-issued ID number | Account registration, KYC verification, age confirmation |
| Contact Data | Email address, phone number, residential address | Account communications, support, notifications |
| Financial Data | Payment method type, masked account or e-wallet identifier, transaction history | Deposit and withdrawal processing, fraud prevention |
| Technical Data | IP address, device type, browser, operating system, session timestamps | Security monitoring, fraud detection, performance optimisation |
| Usage Data | Pages visited, games played, wager history, login frequency | Product improvement, personalisation, responsible gambling monitoring |
| Communication Data | Support chat transcripts, email correspondence, complaint records | Quality assurance, dispute resolution, regulatory compliance |
| Responsible Gambling Data | Self-exclusion requests, deposit limit settings, session limit preferences | Player protection obligations, responsible gambling tool administration |
Nova88in collects personal data through the following means:
Data provided directly by a Player during account registration, KYC submission, payment transactions, support interactions, bonus redemption, or voluntary feedback is collected and stored by nova88in. This represents the primary source of Personal Data held by the Platform.
When a Player accesses the Platform, nova88in's infrastructure automatically records certain Technical Data, including IP address, browser type, device identifiers, and session activity. This data is collected through server logs, cookies, and similar technologies as described in Section 10 of this Policy.
Nova88in may receive data from third-party identity verification providers engaged to assist with KYC compliance, from payment processors handling deposit and withdrawal transactions, and from fraud detection services. Data received from these sources is used solely for the purposes for which it was obtained and subject to applicable data protection obligations.
Nova88in processes Personal Data for the following operational purposes:
Nova88in processes Personal Data on the following legal bases, depending on the purpose of processing:
Nova88in does not sell Personal Data to third parties for their own commercial purposes. Data may be shared in the following limited circumstances:
Nova88in engages third-party processors to assist with KYC verification, payment gateway operations, IT infrastructure hosting, fraud detection, and customer support tooling. These processors act under contractual agreements that restrict their use of Personal Data to the specific services they are engaged to perform.
Nova88in may disclose Personal Data where required by law, court order, or instruction from a competent authority. In such cases, disclosure will be limited to what is strictly required by the applicable obligation.
In the event of a merger, acquisition, or asset sale involving nova88in, Player Personal Data may be transferred to the acquiring entity as part of the transaction. Affected Players will be notified as permitted by applicable requirements.
Where a Player has voluntarily engaged with a national self-exclusion scheme or where nova88in is required to co-operate with responsible gambling authorities, limited data may be shared for the purpose of administering those protections.
Nova88in's operations and third-party service providers may be located outside Malaysia. Where Personal Data is transferred internationally, nova88in takes reasonable steps to ensure that the receiving party maintains data protection standards consistent with this Policy and applicable requirements.
Where transfers occur to service providers outside Malaysia, nova88in relies on contractual safeguards to protect transferred data. Players may request further information about international transfer arrangements by contacting the support team.
Nova88in retains Personal Data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following general guidelines:
Upon expiry of the applicable retention period, Personal Data will be deleted or irreversibly anonymised in a secure manner.
Nova88in uses cookies and similar technologies to support the operation of the Platform and improve the player experience. The categories of cookies used are:
These cookies are essential for the Platform to function and cannot be disabled. They maintain session state, authentication status, and security tokens. No personally identifying information is stored in strictly necessary cookies beyond what is required to maintain a logged-in session.
These cookies collect aggregate, anonymised data about how Players use the Platform, including pages visited and actions taken. This data is used to improve navigation, identify errors, and prioritise feature development. Individual Players are not identified.
These cookies store Player preferences such as language selection, preferred games, and display settings so that these do not need to be re-entered on each visit.
Players may manage cookie preferences through their browser settings. Disabling certain cookie categories may affect Platform functionality. Please note that strictly necessary cookies cannot be disabled without preventing login and core account access.
Nova88in implements technical and organisational security measures designed to protect Personal Data from unauthorised access, disclosure, alteration, or destruction. These measures include:
Players whose Personal Data is held by nova88in have the following rights, subject to applicable legal limitations and verification of identity:
To exercise any of the above rights, please submit a request to the nova88in support team via live chat or by email. Nova88in will respond within a reasonable period and may request proof of identity before acting on a request. Where a request cannot be fulfilled in full, nova88in will explain the reasons for any limitation.
The nova88in Platform is strictly intended for use by adults aged 21 and above. Nova88in does not knowingly collect or process the Personal Data of individuals below the age of 21. Where nova88in discovers that Personal Data has been collected from a minor, the relevant account will be immediately suspended, the data will be deleted, and any associated funds will be handled in accordance with the Platform's account closure procedures.
Parents and guardians who believe that a minor may have accessed or registered on the Platform are encouraged to contact the support team immediately at [email protected] so that appropriate action can be taken without delay.
Data related to a Player's responsible gambling choices — including self-exclusion elections, deposit limit preferences, and session control settings — is treated as Sensitive Data and receives enhanced protection within the Platform's data systems. This data is used exclusively for the purposes of administering the relevant player protection tool.
Where nova88in's responsible gambling monitoring systems identify patterns of play that may indicate harm, the relevant usage data may be reviewed by the Platform's player welfare team for the purpose of proactive outreach. This constitutes a legitimate interest Processing activity aimed at protecting Player welfare.
Players who wish to receive more information about responsible gambling tools available on the Platform are encouraged to visit the Responsible Gambling page. Assistance is also available through our 24/7 support team.
Nova88in reserves the right to update or revise this Privacy Policy from time to time. Where changes are material — for example, changes to the categories of data collected, the purposes of Processing, or Player rights — nova88in will provide advance notice through on-site notification or by email to registered Players where reasonably practicable.
The current version of this Policy is always accessible at nova88in.cam/privacy-policy. The Effective Date at the top of this document reflects the date of the most recent revision. Your continued use of the Platform following any revision constitutes your acknowledgement of the updated Policy. If you do not accept the updated terms, please discontinue use and contact support to request account closure.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your Personal Data, please contact the nova88in team through any of the following channels:
Nova88in aims to acknowledge all privacy-related enquiries promptly and to resolve them within a reasonable timeframe. For complex requests such as data subject access or erasure, a full response will be provided within thirty (30) calendar days of receipt of a verified request.
All data transmitted between your device and the nova88in Platform is protected by TLS encryption. Sensitive account and payment data is also encrypted at rest within our secure infrastructure.
Nova88in collects only the data required to operate your account and process your transactions. We do not seek unnecessary information and do not store data beyond its defined retention period.
Your personal data is not sold to advertisers, data brokers, or any unaffiliated third party. When we engage service providers, they are bound by strict contractual data handling obligations.
Players have the right to access, correct, restrict, or request deletion of their data. All rights requests are acknowledged and handled by our team within a defined timeframe.
Self-exclusion settings, deposit limits, and responsible gambling disclosures are treated as sensitive data and handled with the highest level of internal access control and care.
This Privacy Policy is reviewed periodically to reflect changes in Platform operations and applicable standards. Material updates are communicated to registered Players before they take effect.
Our support team is available around the clock to address any privacy concern, handle data requests, or help you understand how your information is used. You can also explore our homepage or read our responsible gambling guidance at any time.